1. Introduction

Welcome to Farmers Fresh Direct. By accessing or using our services, including receiving SMS and email communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

2. Consent for Communications

By providing your consent to receive SMS and/or email communications, you acknowledge and agree to receive text messages and/or emails from Farmers Fresh Direct at the phone number and/or email address you provide. Information obtained as part of the consent process will not be shared with third parties.

3. Types of Communications

a) SMS Communications:

• Customers and Guests: Updates regarding your orders, conversational/customer care, promotional offers, or other relevant information.

• Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

• Delivery status updates are available upon request only.

b) Email Communications:

• Customers and Guests: Order confirmations, account information, special promotions and offers, newsletters, product information, feedback requests, or other relevant information.

• Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

• Delivery status updates are available upon request only.

4. Standard Disclosures

1. Message Frequency: The frequency of messages may vary depending on your interactions with us.

2. Message and Data Rates may Apply.

3. You can opt out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.

4. You can opt out of receiving email communications by clicking the "Unsubscribe" link in any email or updating your preferences in your account settings.

5. For assistance with SMS, text "HELP" to any text message or contact us directly at (209-799-3535), you can email us at (info@farmersfreshdirect.com) or visit our Privacy Policy.

6. We are not responsible for communications not received due to inaccurate information or technical issues beyond our control.

5. Opt-In and Opt-Out Procedures

a) Opt-In Method:

You may opt-in to receive SMS messages from Farmers Fresh Direct in the following ways:

• By submitting an online form

b) Opt-Out Method:

You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Message and data rates may apply. Message frequency may vary. You can also contact us directly to request removal from our messaging list.

c) Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 209-799-3535 or info@farmersfreshdirect.com

d) Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to your appointments, billing, etc.

e) Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

6. Return and Replacement Policy

a) General Return Policy:

1. Once sold, we don't take products back unless we have made a genuine mistake.

2. In case we add salt instead of sugar to our bakes (or similar errors), we will accept the returned product and exchange it for something else from our store of your choice.

b) Damaged or Defective Products:

1. If you receive a damaged or defective product, please notify us within 3 calendar days of delivery.

2. To initiate a return or replacement, customers must provide clear images of the damaged product, including:

• High-quality photos of the product from multiple angles

• Images highlighting the damage or defect

3. We will review the images and provide a replacement product or refund, at our discretion, for damaged or defective items.

c) Limitations on Multiple Replacements:

1. If a customer receives a second damaged or defective product within 7 days of the first replacement, we reserve the right to issue a refund instead of another replacement.

2. Refunds will be processed according to our standard refund policy.

7. Chargebacks and Disputes

1. If a customer initiates a chargeback or dispute with their credit card company regarding an order that has already been replaced or refunded according to our policies, we will provide documentation and evidence to support our actions.

2. Customers are responsible for understanding and adhering to our returns and replacement policies.

8. Delivery Information

1. The estimated time of arrival (ETA) of the delivery van will be posted on the community pages.

2. Any delays (e.g., accidents, traffic, etc.) will be communicated to customers via the community page.

9. Weekly Offers

1. Promotional offers posted each week are valid only for that specific week and will not be extended to subsequent weeks.

2. Images that appear in promotional offers are representational and may not perfectly reflect the actual product.

10. Order Discrepancies

If products are missing or underweight compared to what was ordered, please provide proof and file a complaint with our team, including your invoice number or booking number. Our team will address your complaint within 24 hours of filing.

11. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Continued use of our services after changes constitute acceptance of the updated terms.

12. Customer Acknowledgement

By placing an order, customers acknowledge that they have read, understood, and agreed to these terms and conditions.

13. Contact Information

If you have questions about our policies, please contact us at:

• Email: info@farmersfreshdirect.com

• Phone: 209-799-3535